We asked Nicki to give us an honest, warts and all view of our organisation and she had the courage and the experience to stick to the brief, producing a report that was very useful to us. Through her knowledge of the social care sector, expertise in marketing and understanding of the wider business processes, Nicki was able to quickly identify the key areas where we needed to focus attention. We now have a much clearer idea of our marketing strengths and weaknesses. Nicki was able to offer many practical suggestions as to how we might reorganise working methods to improve overall effectiveness; and her recommendations are informing our business plans."